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Topping Up, Sorted
Our top-up guide, step by step.
Help Squad
Get Hold of mbi123
Got a question about your account, a payment or a game? Our crew's happy to help.
18+18+ onlyPlay responsibly
Holler at Us
Where to Find Us
Here customer support hours (e.g. 24/7).
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Live Chat Window
live chat availability
customer support hours (e.g. 24/7)
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Send an Email
support email address
customer support hours (e.g. 24/7)
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messaging channel (e.g. Telegram/WhatsApp) — remove if not offered
messaging handle / number
customer support hours (e.g. 24/7)
Contact us
Leave Us a Message
Fill out the form and expect an email reply.
Speedy Help
Answers in a Flash
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Cashing Out, Sorted
Limits, ID checks and how long it takes.
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Quick Questions
Answers to everyday questions.
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Play It Safe
Tools plus backup. Helpline: local problem-gambling helpline name and number
Quick Questions
Contact Head-Scratchers
How fast do you usually reply?+
typical support response time
What should I include?+
Your username, the subject and any reference numbers or receipts. Never share your password.
I'm worried about my gambling. Who can I speak to?+
Reach local problem-gambling helpline name and number, and our crew can help you set limits or self-exclude straight away.
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Play It SafeGrown-Ups Only, 18+
Strictly for players 18+. Treat it as fun, set your limits and never stake cash you can't afford to lose. Need a hand? Reach local problem-gambling helpline name and number.