Our Pinky Promise

Responsible GamingKeeping It Fun

Gaming is for fun, not for making money. We hand you the tools to stay in charge, and we're around if you need backup. mbi123 is strictly for adults 18+.

18+18+ onlyPlay responsibly

Age Rule

18+

Who to Ring for Help

local problem-gambling helpline name and number

Help Is Here

customer support hours (e.g. 24/7)

Your Self-Control Toolkit

Six Ways to Stay the Boss

⚡

Top-Up Ceiling

Limit how much goes in per day, week or month.

🛡️

Loss Brake

Choose the most you're okay losing across a set stretch.

🎯

Take a Breather

Take time off from your account for a set stretch, or permanently.

💸

Play-Time Nudge

Get regular pings about how long you've been playing.

💬

Activity Diary

Scroll back through your top-ups, bets and cash-outs any time.

🎁

No-Promo Switch

Turn off promo messages whenever it suits you.

Little by Little

Dialling In Your Limits

1
Hop In
Log in to your mbi123 account.
2
Pop Open Settings
Go into Account Settings.
3
Play It Safe
Tap into the Responsible Gaming tab.
4
Choose Your Caps
Pick top-up, loss or session caps that work for you.
5
Done & Dusted
Confirm what you've changed. Higher limits may only apply after a cooling-off period.

Quick Self-Check

Is Your Gaming Still in a Good Place?

A Few Straight-Up Questions

Do you spend more time or cash gambling than you meant to?
Do you gamble to win back what you've lost?
Have you borrowed cash or sold things to keep gambling?
Do you feel on edge or snappy when you can't gamble?
Has gambling crept into your job, studies or relationships?
Do you keep your gambling secret from those closest to you?

Answered yes to any of these? Consider setting limits or taking time out, and get in touch with local problem-gambling helpline name and number.

Pointers

Getting Responsible Gaming Right

The Golden Rules

Play to have fun, not to earn
Fix a budget before you begin
Don't chase what you've lost
Pause often
Skip playing when stressed, upset or after a drink

Payment Habits That Help

E-wallets or budget apps with built-in spending caps make tracking easier. payment-specific spending control tips (optional)

Our Pledges to You

An age check for every player (18+)
Tools to set caps and take time out
Support folk trained to help properly
Help resources you won't have to hunt for
partner support organisations (only if real partnerships exist)

Quick Questions

Responsible Gaming Head-Scratchers

How can I cap my top-ups?+

Head into Account Settings → Responsible Gaming and choose a cap per day, week or month.

How long can I bench myself for?+

self-exclusion periods offered

What if it feels like I've lost control?+

Turn on self-exclusion straight away and contact local problem-gambling helpline name and number. Our support crew can lend a hand via customer support channels (e.g. live chat, email) too.

Can I change or drop my limits?+

Lowering a limit works instantly. Raising or removing one may come with a cooling-off period.

How do you pick up on players who could be at risk?+

player protection monitoring process — describe only what's actually in place

Does my info stay private?+

Yes. Chats about responsible gaming are kept private and follow our Privacy Policy.

Play Clever

Play Where Somebody's Got Your Back

Pick your limits from the very first day.

Grab a Free Account Hop In